We frequently get asked the same questions several times a day. In order to be more efficient we’ve created a list of FAQ to save you time from emailing us. If you have a question not listed, please feel free to contact us and we’ll respond as soon as we can.
Yes, if your order is placed and paid for before our shipping deadlines of 2:30 PM Arizona MST (6pm EST), then it will be shipped out same day.
- USPS Priority $6.95 and Priority Express $25
- FedEx (prices calculated at checkout)
We offer Google Pay and Zelle. Instructions are available at checkout, they will also be sent to you via email, if you forget.
No. Unfortunately, because of the nature of our research products that we sell, we do not accept returns or exchanges, so please do not ask. By ordering, you assume full risk and acceptance on your behalf. If you do not know what you are ordering, do not order it.
If your package has noticeable damage, do NOT open the package. Take photos and video of the damaged package and submit them via our Contact page within 48 hours. We will assess the damage, and try to help you with your losses. Please keep in mind; we will require that you ship the remaining product back to us in order for your return to be processed. We will gladly reimburse you for postage and product if the claim is genuine.
If you open the package without video and photographic proof, we will not be able to assist you with your request.
No, unfortunately we do not give refunds or exchanges due to the nature of the research product.
Once your payment is verified, I will mark your order as processing. In the meantime, you can login to your registered account, by pressing the “My Account” tab, located on the top of the home page. If you don’t know your password, you can request it in the same area on the login page.
If you choose to waive the signature, you are agreeing to take full responsibility if your package is left at the front door and stolen or misdelivered.
Once your order is verified and the label is printed, you will get an email update within the next several hours for your order with tracking link at the top of the page. Sometimes we get more orders than usual, so that email might go out later than expected. If there is an issue with any step of your order, one of us will contact you immediately, otherwise, you will receive an order completed email as soon as we are able to send it. Please avoid sending emails inquiring about tracking or regarding any of the FAQ statements. Please keep in mind, we are very, very busy during our store hours and the more questions that you ask, it will only delay us from processing other orders and yours as well. We take each person’s request seriously, and it’s our mission that we will go above and beyond to deliver your package in a timely manner. Sometimes, the postage tracking links will not post until 8pm EST and FedEx 7PM EST. Please do not inquire about tracking orders during our shipping hours because they will not be answered until these cut off times are reached.
If you receive a tracking number, your package is getting shipped that day, unless it’s after hours, and we’re being proactive for the next day. We drop every package off with a clerk and get a physical receipt of the scan. USPS is notorious for being slow at scanning or missing scans all together. Please do not email us asking about your order after store hours. You will get your notification the next day following the schedules previously outlined above. You can also click your tracking link and opt to have USPS send you text or email notifications of any scan your package receives. This is the same information we get when you ask for an update.
If you choose USPS Priority Express Overnight and your package arrives a day late,will issue you a shipping credit. Shipping credit will be issued once the USPS has determined that the claim is valid and have returned the funds to our credit card. It’s important to remember that you are making a shipping agreement with NootroMinds, not the USPS. Our agreement is that we go out of our way to ship this overnight and if it comes a day late, that is when we will issue a shipping credit. We are no longer issuing shipping credit instantly due to some customers getting around the system and getting a refund from USPS and getting credit from us. If you are caught claiming both refunds you will be blacklisted. We pay for the extra insurance and sometimes need to upgrade packaging which costs more. When someone decides to double dip on refunds they are stealing from us at this point and that is unacceptable. During the Christmas Holiday season, we are not issuing any refund from USPS due to the delays with the season. We are not issuing refunds with FedEx either.
NO. We are automatically notified by email from Zelle and GooglePay when we receive payment. If there is a problem with your order, you will be contacted immediately via email and if you do not respond in a timely manner, the order may be cancelled.
YES. If you place an order and do not submit payment within 1 hour, it will be cancelled automatically by our system. As we have grown in size, we are constantly adapting our stock size to meet our customer’s requests. Sometimes our stock can be low and if you fail to pay for the product, it will be cancelled in order to free it up for someone else. We often see items ordered in the middle of the night, and that is perfectly fine. However, if the order isn’t paid for within 1 hour of opening the next day, your order will be cancelled. If this is an issue with receiving funds on your end, please notate the reason in the comment section during ordering and we will try to accommodate you within a reasonable time frame. “Place-holding” items is prohibited while you search other websites for better deals before paying. If you place an order with us, please make sure that you are ready to order.
We often see customers try to use gift cards when using our processors. Our processors will only accept a cash-linked acceptable bank account, meaning, it must be directly connected to your bank using the routing/account numbers/debit card. We may offer other means of payment to trusted, long-term customers, but unfortunately, chargebacks and fraudulent claims are rampant in this industry. If there is a real reason why you need to cancel your order, we will gladly process your refund as long as the postage and product has not been shipped.
Unfortunately no, however it doesn’t always take the full two days. If your payment completes by cutoff time it will ship out the day you order, otherwise it will ship on the business day it shows as completed.
Please keep in mind that we are very busy during the day. We will try to answer emails in a timely request, but we cannot reply to everyone’s non-urgent request, especially if it is outlined in this section. Those emails will be answered later in the day, as we will only be focused on urgent issues with ordering and payments. Please try to be patient while we process your order. Trust us! We will contact you if there is any issue with payment. We will contact you and walk you through any issues if you encounter any. If you request your tracking during business hours, it will not be sent to you until we ship the product later in the day. Asking for it will not get your tracking number soon. It will only delay us and we cannot afford to deal with any unnecessary emails during business hours. When you make an order, you get notification in email and so do we. There is no need to email us that you placed an order.
Due to the amount of orders we receive in a day, we only accept orders placed directly from our website. Quite often, one of us will get questions about orders, or customers placing orders in Discord and reddit. This is not acceptable and we may fail to see your request in time for it to be shipped and paid for. If you have any issues with your order, always email us at firstname.lastname@example.org
If you do not see a specific weight on our website, please email us to see if we can fulfill your request. Often times, we have extra stock that hasn’t been listed available around the time that I get a new shipment in. If we do not have it on the website, then you will need to place an order on the website and pay for the cost of each order to fulfill your amount.